Refund Policy

Refunds/Returns

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@outjaknomad.com!

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@outjaknomad.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Most of our shirts have a slimmer fit so consider moving up a size if you normally are in between sizes.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@outjaknomad.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Any further questions about our return policy?
Please send us an email at support@outjaknomad.com and we will help you out to the best of our abilities!